Subscription, Cancellation, and Refund Policy

AbesShield Accountability • Effective date: March 15, 2023 • Contact: [email protected]

1. Overview

This Refund Policy explains when AbesShield Accountability may issue refunds for subscription charges processed through Stripe or another approved payment channel. This Policy is subject to any non-excludable rights you may have under applicable consumer law.

2. General rule

Subscription fees are charged in advance and, except where this Policy says otherwise or where law requires, are non-refundable once the relevant billing period has started. Cancelling your subscription prevents future renewals but does not automatically entitle you to a refund for the current billing period.

3. 14-day cooling-off position for UK/EU distance sales

If you are a consumer and mandatory law gives you a cooling-off right for digital services purchased online, you may have the right to cancel within 14 days after purchase. However, where you asked us to begin supplying the Service during that period, we may deduct an amount reflecting the value of service already supplied up to cancellation, or no refund may be due where the law permits and you expressly consented to immediate performance.

4. First-period discretionary goodwill refund

As a discretionary goodwill measure, and not as an admission of liability or waiver of any rights, we may offer a full refund of the first subscription charge if you are a first-time subscriber and you contact support within 14 days after the initial charge, provided your account was not abusive, fraudulent, or materially in breach of our Terms. This goodwill refund does not apply to renewal charges, repeated signups, accounts opened to bypass prior restrictions, chargeback abuse, or purchases made through third-party app stores unless those stores permit us to control the refund.

5. Annual or prepaid plans

If we offer annual or other prepaid plans, those plans are generally non-refundable after the billing period starts, except where mandatory law requires otherwise or we expressly agree to a pro-rated refund in writing.

6. Cases where refunds are usually not available

Refunds will usually not be provided for: failure to cancel before renewal; dissatisfaction based on subjective expectations; failure to use the Service; device incompatibility that was disclosed or reasonably apparent before purchase; outages or limitations caused by third-party platforms, app-store rules, operating-system changes, or your own network or device configuration; or breaches of our Terms.

7. Chargebacks and payment disputes

Before starting a chargeback or payment dispute, you should contact support so we can review the issue. If you initiate a chargeback that is fraudulent, abusive, or materially unjustified, we may suspend or terminate your account, contest the dispute, and recover our reasonable costs where permitted by law.

8. How to request a refund

Refund requests must be submitted to [email protected]. Please include the account email address, approximate charge date, amount, and the reason for the request. We may ask for reasonable verification before processing any refund.

9. Timing and method of refund

Approved refunds are generally returned to the original payment method where possible. Timing depends on Stripe, your bank, and the payment network, and may take several business days after approval.

10. Changes to this Policy

We may update this Refund Policy from time to time. The version in force at the time of purchase will usually apply to that purchase unless a later version is required by law or is more favourable to you.